Error while importing CRM Data with CSV in 8x8 Contact Center

Symptom

When trying to import a CSV file via Virtual Contact Center Configuration Manager, the following error appears :

Applies To

• 8x8 Virtual Contact Center
• CRM Data

Resolution

1. Open the CSV file in Notepad/Notepad++.
2. Go to the top left corner, click on File and Save As.
3. Change "Save as Type" from "Text Documents" to "All files" and make sure that Encoding is set to UTF-8 as seen below :

Cause

The system only works with a certain type of Encoding.