Adding a New Line of Text Using the 8x8 Contact Center CRM API (WAPI)
Objective
To add a new line in the case description using the 8x8 Contact Center CRM API.
Applies To
- 8x8 Contact Center CRM API (WAPI)
Procedure
Use \n to add a new line in an API XML field such as the description:
<wapi><tenant>tenant</tenant><username>username</use rname><password>password</ password><COMMAND OBJECT="Case" ACTION="Add"><ACCOUNTNUM>10000 001</ACCOUNTNUM><SUBJECT>Test new lines</SUBJECT><DESCRIPT ION>Line 1 \nLine2 \n Line 3</DESCRIPTION></COMMAND></wap i>