How to Access Speech Analytics and QM tool in SSO
How individual agents can access their own recordings in Speech Analytics & QM;
- 8x8 Contact Center;
A minimum of X8 VCC license is required to be able to access the Speech Analytics & QM tool.
- Log into SSO;
- Click on Speech Analytics & QM;
- Click Search Interactions (middle phone icon) and you can search for all calls occurring from Contact Center; note. Interactions which occurred directly thorough the endpoint are not recorded by Contact Center