Step-by-step instructions to create a Wallboard in Analytics for Contact Center

Applies To

• Contact Center
• Configuration Manager
• Wallboards

Answer

1. Login into Analytics for Contact Center

   1. Use a direct URL:  http://analytics.8x8.com/ 

   2. Or from the 8x8 Applications Panel: https://sso.8x8.com/applicationPanel

   3. Or from the Agent Workspace Menu

2. Go to Dashboards. You can find this option in the left-hand-side navigation panel

3. Create a new Dashboard by clicking on  the New button from the top right-hand-side ( if you don’t have one already created in the Analytics for CC )

4. Add as many predefined widgets as you wish ( either Real-time widgets or Historical widgets ) in your Dashboard

5. Click the Save button to save your Dashboard.

6. After saving it, click on the Share icon displayed in the top right-hand-side

7. Toggle on the Wallboard shareable link option and copy the URL

8. Open the Wallboard Link in your browser

Additional Information

More information can be accessed at these locations:

• Dashboards overview 
• Dashboards creation
• Share wallboards