The Quality Management and Speech Analytics (QM/SA) application now offer support for 8x8 Work users in addition to the existing support for 8x8 Contact Center. This allows organizations to enhance customer communication experiences and maximize user efficiency.
- 8x8 Work
- Quality Management and Speech Analytics
|Note: Quality Management and Speech Analytics add-ons for 8x8 Work are compatible with all X series licenses.|
- Speech and text analytics for client interactions via 8x8 Work: This allows you to discover content trends and identify coaching opportunities based on recorded interactions.
- Quality management for 8x8 Work: Allows supervisors to evaluate users, discover coaching opportunities, and create reports based on user performance.
- Stereo call recording: Enables user-client calls to be recorded separately, on two different channels.
The following features are not yet supported by QM/SA for 8x8 Work:
- Live monitoring
- Voicemail transcription
- Meetings transcription
- Transcription for queues or ring groups
- Call transfer across 8x8 Work and 8x8 Contact Center
- Interlinked transferred interaction