Zendesk 8x8 Contact Center 3.1 Integration Ticket Does Not Pop After Call Completes

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Symptom

After a call, the Zendesk Ticket gets created but the Ticket page does not open after Post-Processing ends. HAR file contains 403 Forbidden, for: POST https://cloud8.8x8.com/maestro/public/v2.0/calllogpop/zendesk

Applies To

Zendesk 8x8 Contact Center 3.1 Integration

Resolution

In Zendesk, enable the pop API.

Contact your Zendesk account manager and ask about Zendesk Talk Partner Edition.

Cause

In Zendesk, pop API is been disabled.

Additional Information

For collecting the HAR file, see this Zendesk Gathering Console and Network Logs (HAR File) from the Contact Centre for Zendesk Interface in Chrome.