How to remove VCC agents visible in VCC Configuration Manager using Account Manager

Objective

Remove VCC Agents from Account Manager

Applies To

• VCC Configuration Manager
• Account Manager 

Procedure

1. Log in to Contact Center Configuration Manager.
2.Click Agents.
3.Click Edit (pencil).
4.Select the Queues tab.
5.Click Assign All.
6.Click Unassign All.
7. Click Save.

8.Login in Account Manager. If you have multiple accounts, login on the PBX associated with your VCC tenant.

9.Navigate to Accounts and from the left side select User Profiles.

10.Search for the account you want and click on Edit.

11.Uncheck VCC Agent box and save.