Configuration Manager administrators can use any secure FTP client to download agent's recorded calls from the tenant.
- Download and install an FTP client (eg, Core FTP or Filezilla)
- In the Host field of your FTP client, enter your FTP URL, if you do not know your FTP URL for your tenant you can refer to the Platform URL Guide.
- Username -
If you do not use SSO to login into VCC (Mode 1):
Enter the username used by your tenant Primary Administrator to log into the Virtual Contact Center. You may access this information from the initial communication email that shares the tenant login credentials.
If you do use SSO to login into VCC (Mode 2 & 3):
Enter your tenant name. You may access this information from the initial communication email that shares the tenant login credentials.
4. Password - This is the password that the primary administrator entered in the VCC configuration manager. Home > Profile > FTPES Password.
Once you have carried out the above steps, you will be able to connect successfully.