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Why are queues showing multiple times in 8x8 Contact Center Analytics reports?
8x8 Support

Why are queues showing multiple times in 8x8 Contact Center Analytics reports?

Applies To

  • Analytics for Contact Center
  • Queue Interaction reports

Answer

Queues will show multiple times if different time frames are selected or, more importantly, if different channel numbers point to the same script and queues.

 

 

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