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Agents Unable to View 8x8 Contact Center Queues
8x8 Support

Agents Unable to View 8x8 Contact Center Queues

Symptom

8x8 Contact Center agents are unable to view all queues in the 8x8 Agent Console.

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Console
  • Agents
  • Queues

Resolution

  1. Log into Contact Center Configuration Manager.
  2. Click Agents
  3. Click Edit (pencil). 
  4. Select the Queues tab.
  5. Select Assigned for the queue that needs to be assigned.
    Screen Shot 2019-09-09 at 3.04.02 PM.png
  6. Click Save.

Cause

The agent is not assigned to intended queues within the 8x8 Contact Center Agent Profile.

Additional Information

Enabling the agent will allow them to receive calls for the queue, and assigning will allow them to only view the queue.

 

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