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Uploading Audio Files to 8x8 Contact Center
8x8 Support

Uploading Audio Files to 8x8 Contact Center



How to upload a new audio file to 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • Uploading Audio
  • Configuration Manager


  1. Log into Configuration Manager.
  2. Click Home Audio Files.
  3. Click the + Audio File.
  4. Give the file you're uploading to the system a name, Description and then click Browse.
  5. Select your file from its location and click Open.
  6. Click Save.

Please Note:

  • Files must be in .Wav format.
  • Only one file can be uploaded at a time. When selecting a file, although several can be selected in the File Explorer the last file selected will be uploaded. For example, if you select files A, B and C, file C will be selected by the uploader.


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