Uploading Audio Files to 8x8 Contact Center

Objective 

How to upload a new audio file to 8x8 Contact Center.

Applies To

• 8x8 Contact Center
• Uploading Audio
• Configuration Manager

Procedure

1. Log into Configuration Manager.
2. Click Home > Audio Files.
   
3. Click the + Audio File.
   
4. Give the file you're uploading to the system a name, Description and then click Browse.
   
5. Select your file from its location and click Open.
   
6. Click Save.

Please Note: Files must be in .Wav format. Only one file can be uploaded at a time. When selecting a file, although several can be selected in the File Explorer the last file selected will be uploaded. For example, if you select files A, B and C, file C will be selected by the uploader.