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8x8 Support

Uploading Audio Files to 8x8 Contact Center

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Objective 

How to upload a new audio file to 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • Uploading Audio
  • Admin Console

Procedure

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  • *.wav is the only supported filetype at this time. 8 KHz sample rate with 16-bit depth, monaural is the recommended setting.
  • *.mp3, *.au, *.aac, *.m4a *.mp4 or any other audio filetypes are currently not supported.
  • Only one file can be uploaded at a time. When selecting a file, although several can be selected in the File Explorer the last file selected will be uploaded. For example, if you select files A, B and C, file C will be selected by the uploader.
  1. Log into Log into Application Panel.
  2. Select Virtual Contact Center Config Mgr from Application Panel.

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 3. Click Home > Audio Files.

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 4. Click the + Audio File

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 5. Give the file you're uploading to the system a (A)Name, (B)Description and then click (C)Choose Files.

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 6. Select your file from its location and click Open.

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 7. Click Save.