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8x8 Agent Console Customer View Filter Not Returning Correct Details
8x8 Support

8x8 Agent Console Customer View Filter Not Returning Correct Details

Symptom

On 8x8 Agent Console Customer View filter 'Created by Me' not returning correct details. 

Applies To

  • 8x8 Agent Console

Resolution

  • This is the expected result (Verified in 9.6.0), The customer is listed as 'Created by Me' only if there is a created 'case' assigned to that customer and case should be open/ in-progress to return the result. 
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