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8x8 Agent Console Customer View Filter Not Returning Correct Details
8x8 Support

8x8 Agent Console Customer View Filter Not Returning Correct Details

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Symptom

On 8x8 Agent Console Customer View filter 'Created by Me' not returning correct details. 

Applies To

  • 8x8 Agent Console

Resolution

  • This is the expected result (Verified in 9.6.0), The customer is listed as 'Created by Me' only if there is a created 'case' assigned to that customer and case should be open/ in-progress to return the result.