8x8 Agent Console Customer View Filter Not Returning Correct Details
Symptom
On 8x8 Agent Console Customer View filter 'Created by Me' not returning correct details.
Applies To
- 8x8 Agent Console
Resolution
- This is the expected result (Verified in 9.6.0), The customer is listed as 'Created by Me' only if there is a created 'case' assigned to that customer and case should be open/ in-progress to return the result.