Agent console icon does not appear in application panel via SSO
- Configuration Manager
- Virtual Contact Centre
- User Profile
- Log in as the affected user from Incognito, Edge, Firefox and IE to see if you are able to reproduce then follow
- Log in to Configuration Manager.
- Click Users.
- Ensure VCC license is assigned to the affected user`s profile
- Ensure user profile is appearing in 8x8 Contact Centre and enabled
- If the above is confirmed then remove VCC license and reassign it back which should resolve the issue
- If this is still an issue reset the affected user`s profile but resetting the profile deletes all the call logs and IMI
- Rebuild new profile
Note: Click here if you are setting up a User Profile in Virtual Office Configuration Manager.