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Unable to see VCC Agent Console icon in Application Panel
8x8 Support

Unable to see VCC Agent Console icon in Application Panel

Symptom

Agent console icon does not appear in application panel via SSO 

Applies To

  • Configuration Manager 
  • Virtual Contact Centre 
  • User Profile 

Resolution

  1. Log in as the affected user from Incognito, Edge, Firefox and IE to see if you are able to reproduce then follow 
  2. Log in to Configuration Manager.
  3. Click Users.
  4. Ensure VCC license is assigned to the affected user`s profile 
  5. Ensure user profile is appearing in 8x8 Contact Centre and enabled
  6. If above is confirmed then remove VCC license and reassign it back which should resolve the issue 
  7. If this is still an issue reset affected user`s profile but resetting profile which delete all the call logs and IMI 
  8. Rebuild new profile 

    NoteClick here if you are setting up a User Profile in Virtual Office Configuration Manager.

 

 

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