Skip to main content


8x8 Support

Unable to Log In to 8x8 Contact Center Following Upgrade to X-Series


Login credentials are not accepted following Contact Center upgrade from legacy to X-Series.

Applies To

  • Contact Center Agents


  • Following the upgrade, agents will need to log in to the 8x8 Application panel.
  • There will be a New Username (YourExistingUsername@TenantName).
  • Your Tenant name is located on your My Profile from your Agent Workspace, this can also be seen as part of the URL in the legacy login webpage.
  • There will be no changes to your password.
  • See our video guide here.
  • Was this article helpful?