Call Hangs up on Line 1 When Agent Initiates Line 2
Symptom
In 8x8 Contact Center, calls hang up on Line 1 when Agent initiates Line 2.
- Take/make a call on line one.
- Click on line 2 and make a call to another agent in Contact Center.
- If the agent script you are calling hits a Hang up event it will terminate the call for line 2 and also the call on hold on line 1.
Applies To
- 8x8 Contact Center
- Scripts
Resolution
Check that there are no hang-up events being met in the DAR (Direct Agent Routing) script.
The best way of doing this is to have the ringing either loop or play a message looping until the caller hangs up.
Example Script:
