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How to Turn off Call Monitoring Option for Supervisors
8x8 Support

How to Turn off Call Monitoring Option for Supervisors

Objective

To turn off Call Monitoring for Supervisors who have been monitoring agents.

Applies To

  • 8x8 Contact Center
  • Agent interface
  • Call Monitoring
  • Supervisors

Procedure

Turn of the agent monitoring for that agent.

  1. Log in to 8x8 Agent Console interface as a supervisor agent.
  2. Select Menu > Monitoring.
  3. Select Agent Management tab > Monitor sub-tab.
  4. In the Action column to the right of the agent's name, click on the Action icon (looks like an eye).
  5. The Quality Monitoring dialog opens.
  6. Click Finish Monitoring.
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