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8x8 Support

How to Turn off Call Monitoring Option for Supervisors

Objective

To turn off Call Monitoring for Supervisors who have been monitoring agents.

Applies To

  • 8x8 Contact Center
  • Agent interface
  • Call Monitoring
  • Supervisors

Procedure

Turn of the agent monitoring for that agent.

  1. Log in to 8x8 Agent Console interface as a supervisor agent.
  2. Select Menu > Monitoring.
  3. Select Agent Management tab > Monitor sub-tab.
  4. In the Action column to the right of the agent's name, click on the Action icon (looks like an eye).
  5. The Quality Monitoring dialog opens.
  6. Click Finish Monitoring.

 

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