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Widget Color changes on Dashboard
8x8 Support

Widget Color changes on Dashboard

 

 

The Request

As an example, we had the following requests from one of our customers.

One of the widgets is called "Calls Abandoned". Could this widget be colored GREEN if the Calls Abandoned are below 5%. If the Abandoned Calls percentage is between 5.0% and 9.99% then could the color in AMBER and if the Abandoned calls hit 10% or above then could the widget be colored RED.

The other widget is called "Average Handling Time". If this time is below 3 minutes and 30 seconds can it be colored GREEN. If the Average Handling time is between 3 minutes and 30 seconds and 5 minutes, then can it be colored AMBER. As soon as the average Handling time hits or exceeds 5 minutes then can the widget turn RED.

Goal

Our goal is to color the metrics in 3 different colors: Red, Amber and Green and to set the parameters accordingly.

Solution

Go to 8x8 Analytics Dashboardshttps://analytics-eu.8x8.com/dashboards

On top right, go to the wheel shaped icon clipboard_ee87b968d718b2b83adf3ac4a879f02fb.png, then select Thresholds.

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If there isn't any threshold created, press the blue button "New Set", on the top right side of the page. 

clipboard_e91c223418422895bb5db6c7d98e49442.png

In the new pop-up window, select "Queues Set".

clipboard_e97b7cb7e155dfc43a099c3a315b87bb5.png

In the next window, press "New Threshold" button, in top right side of the page. 

clipboard_ef740a16e3b510c5be3755583e243e0e1.png

After this, a "New Threshold" page will open. 

clipboard_e16228591164ebd32ea61b589d2a75efe.png

If there are threshold sets already created, just edit them by pressing the pencil shaped button clipboard_e0a56d4b825286fcc7fdf3935cb0247c2.png.

clipboard_e81bf7de9cb3aee7c92611bca82550c3a.png

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One of the widgets is called "Calls Abandoned". Could this widget be colored GREEN if the Calls Abandoned are below 5%. If the Abandoned Calls percentage is between 5.0% and 9.99% then could the color in AMBER and if the Abandoned calls hit 10% or above then could the widget be colored RED.

For the first request that the customer had, do the following steps:

Set "Select metric type" to Today(TD).

Set "Select metric" to Abandoned %.

Set "Warning at:" Less than 5% and select Amber colored bubble.

Set "Danger at:" Greater than 9.99% and select Red colored bubble.

Also, don't forget to turn on "Display GOOD as green on the wallboard"

After all these modifications, press the blue "Save" button on the top right side of the page.

1.PNG

 

The other widget is called "Average Handling Time". If this time is below 3 minutes and 30 seconds can it be colored GREEN. If the Average Handling time is between 3 minutes and 30 seconds and 5 minutes, then can it be colored AMBER. As soon as the average Handling time hits or exceeds 5 minutes then can the widget turn RED.

For the second request that the customer had, do the following steps:

Set "Select metric type" to Today(TD).

Set "Select metric" to Avg Handling Time.

Set "Warning at:" Greater or equal to 3.5 min and select Amber colored bubble.

Set "Danger at:" Greater than 5 min and select Red colored bubble.

Also, don't forget to turn on "Display GOOD as green on the wallboard"

After all these modifications, press the blue "Save" button on the top right side of the page.

2.PNG

 

 

 

 

 

 

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