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Virtual Office for SugarCRM Integration: Online Help Guides
8x8 Support

Virtual Office for SugarCRM Integration: Online Help Guides


Virtual Office for SugarCRM

The Virtual Office for SugarCRM integration allows users of cloud-based SugarCRM to access call features of their Virtual Office phone extension, as well as allowing them to create and save call records in SugarCRM.

Important: This article refers only to the 8x8 integration for the cloud-based version of SugarCRM.

The SugarCRM integration for Windows PC has been retired as of September 10, 2020. Click here for more info.

Applies To:

  • The cloud-based version of SugarCRM
  • 8x8 Virtual Office (VO)
  • Contact Center (CC)

Requirements & Limitations

  • Google Chrome is required.
  • The integration can only be launched in a floating window.
  • Click-to-Dial functionality is not natively supported.
  • Does not support the PC-installed version of SugarCRM

Supported CRM Objects

The following SugarCRM objects have been tested with the Virtual Office integration:

  • Accounts
  • Contacts
  • Leads
  • Opportunities
  • Cases

Note: Like all 8x8 Virtual Office phone integrations, the VO for SugarCRM integration is a convenient control panel for your 8x8 Virtual Office phone extension. It does not provide audio services.

For this reason, a desk phone or a softphone such as Virtual Office Desktop or Virtual Office Mobile is required to work in conjunction with the VO for SugarCRM integration.

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