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Why Can't I Use Call on Phone to Record in Admin Console?
8x8 Support

Why Can't I Use Call on Phone to Record in Admin Console?

 

Question

Why can't I enter a phone number under Call on phone to record

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Applies To

  • Admin Console
  • Call on Phone to Record feature

Answer

A Service License (i.e X2 Series or X2 Edition) needs to be assigned to the primary admin's user profile.

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