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8x8 Support

Shared Line Displays a Red Light


When adding a Line Appearance followed by a shared line to an extension in Virtual Office Configuration Manager, on both the main and shared extension a red light will appear next to the line appearance button even though all voicemails have been removed.

Applies To

  • Polycom Phones


  1. Verify the user is not on the phone and the device is online.
  2. Verify there are no unread voicemails on the extension that is displaying the red shared line.
  3. Power-cycle the device on the extension displaying the red line.
  4. Create a case with 8x8 Support if the issue persists.


There are two likely causes of this issue. Typically there is an unread voicemail on the monitored extension, or the device is offline.