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Unable To Call The Provided Phone Error When Recording a Voicemail Greeting in Admin Console
8x8 Support

Unable To Call The Provided Phone Error When Recording a Voicemail Greeting in Admin Console

 

Symptom

When attempting to create a new recording in Admin Console, on a user's profile, by selecting Change in the Voicemail settings, followed by + Create Audio Files and By Calling a Number to Record, you receive error code "We were unable to call the provided phone number... "

Applies To

  • 8x8 Admin Console
  • Voicemail

Resolution

The Call to Record needs to be done by the 8x8 account Primary Admin user, and the Primary Admin needs to have an X2 license or higher.

Cause

The 'Call a phone number to record' feature is for use by the Primary Administrator of the 8x8 account.

 

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