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Failed at VCC Extension Save Error While Adding a Contact Center License
8x8 Support

Failed at VCC Extension Save Error While Adding a Contact Center License

 

Symptom

When I try and add a VCC license to a user I receive an error "Failed at VCC extension save"

vccError.png

Applies To

  • 8x8 Admin Console
  • Users

Resolution

Shorten the username of the user to under 40 characters. 

Cause

There is a 40 character limit for VCC usernames. 

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