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8x8 Support

Failed at VCC Extension Save Error While Adding a Contact Center License

Symptom

When I try and add a VCC license to a user I receive an error "Failed at VCC extension save"

vccError.png

Applies To

  • 8x8 Admin Console
  • Users

Resolution

Shorten the username of the user to under 40 characters. 

Make sure there is no special character like apostrophe, in the user's first or last name. 

Cause

There is a 40 character limit for VCC usernames. 

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