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How to Configure Group Call Pickup in Configuration Manager
8x8 Support

How to Configure Group Call Pickup in Configuration Manager

Note: To configure Group Call Pickup in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.


To learn how to configure your Group Call Pickup groups in Virtual office Configuration Manager.

Group Call Pickup allows you to create a group where a user can answer calls for other group members without needing to use any of the group members' phones.

To start, create user profiles for your group members and give them access to their 8x8 services and devices.

Applies To

  • Configuration Manager
  • Group Call Pickups


  1. Log in to Configuration Manager.
  2. Click Group Call Pickups.
  3. Click Create Group Call Pickup.
  4. Enter the Name of the Group Call Pickup.
  5. Select your Site from the drop-down.
  6. Enter an Extension Number or click Suggest to have one selected for you.
  7. In the Add a User field, click the field to expand a dropdown list of selectable Users.
  8. Click the toggle to enable a Welcome email to be sent to all members of the group.
  9. Click Save.

Defining Busy Lamp Field (BLF) Keys for a Group Call Pickup Number

You can configure Busy Lamp Field (BLF) keys for a Group Call Pickup number at the user level by following the steps below.

  1. Log in to Configuration Manager.
  2. Click Users.
  3. Click Edit to the right of the user whose device you wish to configure for BLF.
  4. Next to Device Model, click Line Key Configuration.
  5. Click Add Busy Lamp Field.
  6. Select Group Call Pickup from the BLF Extension to Monitor drop-down. 
  7. Select the extension from the Group Call Pickup to Monitor drop-down.
  8. Type the name of your BLF Key under Label.
  9. Click Save
  10. Save the User Profile.
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