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Access Call History in Virtual Office Desktop
8x8 Support

Access Call History in Virtual Office Desktop

Objective

View your call history in Virtual Office.

Applies To

  • Virtual Office

Procedure

  1. Open the Calls tab.
  2. Select Calls to view all inbound, outbound, and missed calls.
    OR
    Select Missed to view all missed calls.
  3. When you hover over a call in your call history, you can:
    • Call back: Click the Phone  icon to call the desired party.
    • Message: If available for the number, click the Chat  icon to chat with the desired party via IM (for company contacts) or SMS (for external numbers).
    • Open more options: If available for the number, you can click the More  icon to:
      • Open the call details.
      • Start a Virtual Office meeting with the caller.
      • Select the call log to delete. You are able to select additional call logs to delete; once you are finished selecting, click Delete.

Additional Information

If you frequently communicate with a number outside of your company contacts, you can create a personal contact directly from a call log.

  1. Open the Calls tab.
  2. Select Calls to view all inbound, outbound, and missed calls.
    OR
    Select Missed to view all missed calls.
  3. Hover over the desired contact, and then click the More  icon that appears to open a drop-down menu.
  4. From the drop-down, select Create new contact to start creating a new contact; the number and Caller ID (if one exists) are automatically filled in.
  5. Enter the contact details.
  6. When you are finished, save your changes. The personal contact now shows up under Contacts > My Contacts.