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Unable to Send Multipage Internet Fax
8x8 Support

Unable to Send Multipage Internet Fax

Symptom 

 You are unable to send a multi-page internet fax. 

Applies To

  • Virtual Office Desktop (VOD)
  • Internet fax

Resolution 

If a multi-page internet fax fails to send, it can be due to a restriction or limitation of internet fax. Adjust the fax so that it is within the limits defined below:  

  • Max size of 19 MB.
  • Max 5 files per fax.
  • Max 200 pages (in order to deliver as email attachment).
  • Must use 11 digits (e.g., 1 + 10-digit number) for sending outbound fax.
  • No special characters or letters with accents. (Ex: ñ) 

If the document stops on multiple attempts at the same spot (for example, on page 4/9), examine the subsequent page (in our example, page 5) for additional attributes that could cause issues preventing the system from converting it for transmission, including:

  • gray shading
  • blurriness
  • general low quality

In that case, rescan the document, assure quality, and send again.

Cause

Listed below are the restrictions and limitations of internet fax:

  • Total fax size sent cannot be greater than 19 MB.
  • Maximum of 5 files per fax.
  • Maximum page count of fax attachment in fax email notification is 200 pages.
  • Internet fax notification with attachments are only available with faxes up to 200 pages (inbound only).
  • Any fax exceeding 200 pages can still be downloaded from VOD.
  • Must use 11 digits for sending outbound fax. If a Number is Incomplete error appears, ensure that the user is sending to a fax number using 11 digits (e.g., 1 + 10-digit number).
  • Files sent cannot include any special characters or letters with accents. (Ex: ñ) 
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