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Virtual Office Mobile App Is Not Ringing for iOS
8x8 Support

Virtual Office Mobile App Is Not Ringing for iOS

The Virtual Office Mobile app for iOS does not ring when the phone is on standby or if it is not in an active window. Learn how to resolve here.

Symptom

The Virtual Office Mobile app for iOS does not ring when the phone is on standby (or not in the active window).

Applies To

  • Virtual Office Mobile
  • iOS/iPhone

Resolution

Enable Sounds in the Notification Center.

  1. Tap Settings.
  2. Tap Notifications.
  3. Scroll down and tap Virtual Office.
  4. Ensure Allow Notifications is on (green).
  5. Ensure Sounds is on.
    iOS Notification Settings.PNG

Cause

Sound is not enabled for Virtual Office Mobile in the Notifications options. This may also occur if you have switched your phone to Power Saving Mode, preventing the app from updating in the background.