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How to Block Caller ID in Configuration Manager
8x8 Support

How to Block Caller ID in Configuration Manager

To block Caller ID in Configuration Manager, toggle the Block External Caller ID box in the user's profile. Find the full list of steps to block Caller ID here.

Objective

This guide details how to block Caller ID in Configuration Manager. This is done by toggling the Block External Caller ID box in a user's profile. Your 8x8 system administrator must block caller ID for each extension user.

Applies To

  • Virtual Office Configuration Manager
  • Caller ID Blocking

Procedure 

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click Edit (pencil icon) to the right of the user profile that you wish to modify.
  4. Click the External Caller ID section.
  5. Click the toggle next to Block External Caller ID to remove your outbound caller ID information for calls outside of your company. When the toggle turns blue, the block feature is enabled. You can also disable Internal Caller ID > Display Internal Caller ID to block your caller ID information within your company.
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  6. Click Save.