This article will show Allstate users how to quickly configure the 8x8 Work for Desktop app to pop records in eAgent, based on the inbound caller's phone number.
- 8x8 Work for Desktop
- Caller pop-up
Configure Caller Info Pop-up
Follow these steps to complete your configuration. All changes are saved automatically.
- Log in to the 8x8 Work for Desktop app.
- Go to Settings at the bottom left (gear icon).
- Select Caller Info pop-up.
- Enter the following URL into the App or web URL for caller info pop-up field:
- Make sure that the Caller number format is set to [E164 format] +14085551212.
- Finally, Pop-up when call is ringing must also be selected.