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When Using 8x8 Work for Desktop Other Application Volume is Lower
8x8 Support

When Using 8x8 Work for Desktop Other Application Volume is Lower

 

Symptom

When on an active call in Work for Desktop, other applications will have lowered or no volume.

Applies To

  • Work for Desktop
  • Windows OS

Cause

This is normal behavior and is not caused by 8x8 app, but by Windows.

Side note:

You can actually change this behaviour by following these steps:

  1. Go to Control Panel from the Windows Start Menu

control panel.jpg

2. From the Control Panel go to Hardware and Sound

sound 0.jpg

 3. From Hardware and Sound go to Sound

sound 1.png

4. From Sound go to Communications and modify the rule "When Windows detects communications activity:" to "Do nothing" or the preferred volume reduction.

sound last.png

5. Make sure you hit "Apply" to save the changes and that's it!

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