Skip to main content


8x8 Support

Why can't I check for updates in the 8x8 Work for Desktop app?


When I open the Help menu in 8x8 Work for Desktop, there is no option to Check for updates. Why not?

Applies To

  • Work for Desktop


Check for updates does not appear for users in any of the following situations:

  • The Windows MSI version of the app was installed (this version does not support auto-update) -- this may have been done electively by the user, or per company IT policy.
  • The company's 8x8 administrator disabled the auto-update option in the 8x8 Admin Console administrative portal.
  • The 8x8 PBX is otherwise restricted from elective updates at the request of the company's 8x8 administrator.

Additional Information

If you do see the Check for updates option, but are unable to download the latest version, you may simply need to wait while the new rollout completes. Click here to learn more.

The latest version of 8x8 Work for Desktop is always available here.

  • Was this article helpful?