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8x8 Work for Desktop Application Crashing on Mac

Symptom

On macOS, Work for Desktop crashes on startup or when attempting to make a call, typically with the following error: Work for Desktop has closed unexpectedly.

Applies To

  • Work for Desktop
  • macOS

Resolution

Uninstall and Reinstall Work for Desktop

  1. In Finder, navigate to Applications.
  2. Click Utilities.
  3. Find and run Adobe AIR - Uninstaller.
  4. Uninstall Work for Desktop.
  5. Download the latest version of Work for Desktop.
  6. Re-install Work for Desktop.

Cause

This crash may be caused by a separate installation of Adobe AIR being present on the machine, which conflicts with the Adobe AIR baked into the Work for Desktop installation file.

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