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8x8 Work for Desktop Application Crashing on Mac
8x8 Support

8x8 Work for Desktop Application Crashing on Mac

 

Symptom

On macOS, Work for Desktop crashes on startup or when attempting to make a call, typically with the following error: Work for Desktop has closed unexpectedly.

Applies To

  • Work for Desktop
  • macOS

Resolution

Uninstall and Reinstall Work for Desktop

  1. In Finder, navigate to Applications.
  2. Click Utilities.
  3. Find and run Adobe AIR - Uninstaller.
  4. Uninstall Work for Desktop.
  5. Download the latest version of Work for Desktop.
  6. Re-install Work for Desktop.

Cause

This crash may be caused by a separate installation of Adobe AIR being present on the machine, which conflicts with the Adobe AIR baked into the Work for Desktop installation file.