How to create a SMS channel for the 8x8 Contact Center

Objective

To add a new SMS channel to the Configuration Manager for Contact Center.

Applies To

• Contact Center
• Configuration Manager for Contact Center

Procedure

1. Log into the 8x8 Admin Console.
2. Click Admin Console.
3. Click SMS.
4. Click Campaign.
5. Ensure that Your Campaign's Status is verified.
   • Note: Click here for details on how to complete the SMS campaign registration in the 8x8 Admin Console.
6. Contact your 8x8 Account Manager or sales representative to add the required license(s) for SMS channel(s) for the Contact Center.
   • Example: SMS Enabled Local Number-VOSVC0219-US.
7. Ensure that the phone number(s) for use with the SMS channel(s) are available in the 8x8 Admin Console.
   • Note: The phone number(s) will be assigned to the Contact Center during the process to provision the SMS channel(s). 
8. Your 8x8 Account Manager or sales representative will create an order to provision the SMS channel(s).

Additional Information

Click here for help with finding which phone numbers are available in the 8x8 Admin Console. 

Click here for instructions to claim a phone numbers in the 8x8 Admin Console.