Share Wallboards in Contact Center

Objective

How to share a wallboard. You can project the dashboard data on a big screen TV in your contact center floor with just a couple of clicks. For example, view the queue summary stats in real time, past 15 minutes, or for the entire day, and share it with others. While sharing, you can specify the screen size and optimal viewing distance.

• Provide valuable metrics to your call center agents as they work.
• View real-time metrics to display the latest information on call center service, or change the time range to the past 15 minutes or the past day to give a more complete picture of call center activity.

Applies To

• 8x8 Contact Center

Procedure

1. From the list of dashboards, click  next to the desired dashboard, select Share Dashboard from the menu.
2. In the following screen, click  next to the shareable wallboard link.
3. Set the wallboard background color to either light or dark, and set the viewing distance (in feet).
4. Enable or disable the following options as desired:
   • Hide wallboard title
   • Hide timezone
   • Hide widget headers
5. Click Done.
6. Click  to copy the wallboard shareable link to your clipboard. Open your favorite email application, and share the link via email with the desired recipients.