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8x8 Support

Using Gmail for Email Channel in 8x8 Contact Center


Setting up a new email channel using Gmail for Contact Center.

Applies To

  • Contact Center
  • Gmail


Gmail has changed the way Contact Center connects to IMAP. You now have an app password and an email password. To add Gmail as a channel, you must specify the app password instead of the email password.

Additional Information

For more information, see Google's instructions on Signing In with an App Password.

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