Skip to main content


8x8 Support

Agent is Getting Fast Busy on Calling an 8x8 Work User


Contact Center agent is getting fast busy when attempting to call an internal 8x8 Work  user from the 8x8 Agent Workspace.

Applies To

  • Configuration Manager for Contact Center
  • 8x8 Agent Workspace
  • 8x8 Work 


  1. Log in to Configuration Manager for Contact Center.
  2. Click Home.
  3. Click on the Dial Plans Tab.
  4. Select dial plan: System Dial Plan US North American Number Plan (US NANP) with VOVCC.Screen Shot 2019-10-01 at 2.59.47 PM.png
  5. Click Save.


The current dial plan is not set to handle calling internal extension numbers.

  • Was this article helpful?