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8x8 Support

Agent Is Only Able to Accept One Chat Interaction


The Agent is only able to accept one chat interaction. 

Applies To

  • 8x8 Agent Workspace
  • Configuration Manager for Contact Center. 


Enable agents for multiple concurrent chat interactions.

  1. Log in to Configuration Manager for Contact Center.
  2. Click Users.
  3. Click Edit (pencil). 
  4. Navigate to the Interactions tab.
  5. Click Max # of concurrent chats.
  6. Select the appropriate maximum number of concurrent chats.VCC_Chat_Interactions.JPG
  7. Click Save


The Agent is set for handling only one concurrent chat.

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