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8x8 Support

Agent Misses Call and Status Changes to On Break


When an Agent is Working Offline for a meeting, they return to their desk and find their status is On Break.

Applies To

  • 8x8 Contact Center
  • 8x8 Work


Change the 8x8 Work Forward to Voicemail Delay to at least ten seconds longer than the 8x8 Contact Center Interaction offer timeout. This way the call will follow the script for handling the call when the agent does not answer.


Contact Center Interaction offer timeout is the same as 8x8 Work Forward to Voicemail Delay. Both are set to 20 seconds.(or not respecting the 30 seconds buffer that must be set between the 2)

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