The Agent's status changes to Available immediately after ending a call.
- Configuration Manager for Contact Center
- Agent Status
- Log in to Contact Center Configuration Manager.
- Click Queues/Skills.
- Under the Inbound Phone queue, click Edit (pencil icon).
- Navigate to the Properties tab.
- Increase Post Processing Timeout to the appropriate amount.
- Click Save.
The Agent's queue likely has a Post Processing time period that is (10) seconds or less.