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8x8 Support

Callers Waiting in Queue Are Not Offered the Option to Leave Voicemail


Callers waiting in the queue are not offered an option to leave a voicemail.

Applies To

  • 8x8 Contact Center
  • Call Queues
  • Voicemail


  1. Log in to Configuration Manager for Contact Center.
  2. Click Queues/Skills > Edit Inbound Phone > Voicemail tab.
  3. Confirm that voicemail is enabled or in the IVR script that there is an overload to a VM queue. 


This issue is generally caused by voicemail not being enabled in Queues/Skills > Edit Inbound Phone > Voicemail or the IVR script does not offer the caller an option to leave a voicemail (i.e. missing overload to voicemail or forwarding to a queue that has VM option disabled).

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