Calls coming into 8x8 Contact Center are not going to Overload when no agents are available, even though the Overload is configured to Forward to External Number.
- 8x8 Contact Center
- Call Forwarding
Remove the Forward to Queue that is inside the Forward to Queue object. Adjust the Queue timeout and Overload, and Overload Forward to External number as needed.
The Script has two Forward to Queue objects pointing to the same Queue.