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8x8 Support

Closing Specific Options at Certain Times


To close specific options on certain dates or at certain times, but leave other options to route as normal.

Applies To

  • 8x8 Contact Center
  • Schedules
  • Scripts


  1. Log in to Configuration Manager for Contact Center as an administrator.
  2. Click Home > Schedules.  
  3. Click Add Schedule.
  4. Enter a name for the schedule.
  5. Under Weekly Schedule, leave all the days Open all day (00:00-24:00).
  6. Under Special Events and Holidays, click Add Day.
  7. Select the date and time that the script option will need to route differently than it does normally and change it to Closed.Special Events and Hols.png
  8. Click Save.
  9. Navigate to Scripts.
  10. Click Edit Script.
  11. Locate the option that needs to route differently and click add.
  12. Set the IVR object to Schedule.
  13. Add an Object tag
  14. Set Select Schedule to the schedule created.
  15. Click OK.
  16. Minimize the existing routing and click copy.
  17. Click Open > paste.
  18. Remove the routing you had originally copied by clicking on it and clicking remove.Remove.png
  19. Click Yes to remove this routing.
  20. Click Close > add.
  21. Add IVR objects to route calls per your requirements. For example, add a Play object if you want to play a message when you are closed in this instance.
  22. You have now configured the Open and Closed rules for the option. Calls will only follow the Closed rules when a Special Event and Holiday is configured within the schedule. Otherwise, calls will always follow the Open rules.
  23. Click Save. The changes you made are now live.