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8x8 Support

Error When Access to API for Reporting


When a developer attempts to access 8x8 Contact Center Statistics Reporting API, they receive an error:

"The server is asking for our user name and password. The server reports that it is from Spring Security Application."

Applies To

  • 8x8 Contact Center
  • Statistics Reporting API


Replace “vcc-na4” in the URL with the customer’s 8x8 tenant’s cluster - “vcc-naX”  where X is the customer’s cluster number. For example:


The sample server is being used instead of the user's tenant cluster.

Additional Information

The server listed in the documentation is a sample. The user should enter their own tenant cluster information.

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