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8x8 Support

How to Change the Dial Plan for a 8x8 Contact Center User


How to change the Dial Plan for an 8x8 Contact Center user.

Applies To

  • 8x8 Contact Center
  • Contact Center Configuration Manager


  1. From Contact Center Configuration Manager, open Users.
  2. Click   to edit an user's account.
  3. Navigate to Phone > Outbound Calling > Dial Plan
    Choose a Dial Plan to translate outbound dialing numbers. Select from the International Numbering Plan, North American Numbering Plan, or any custom plan defined for the tenant.


    4. Click Save.