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8x8 Support

How to Setup a Reoccurring Scheduled Event in 8x8 Contact Center


Set up a reoccurring timeframe in a call center schedule for a weekly meeting. All calls during that timeframe go directly to voicemail. 

Applies To

  • 8x8 Contact Center
  • Contact Center Configuration Manager
  • Schedules



  1. Log in to Contact Center Configuration Manager
  2. Navigate to Schedules
  3. Click Edit (pencil icon).
  4. Edit the time from opening until the time of the meeting.
  5. Click Add (plus icon).
  6. Select Choice 1-6
  7. Enter the time of the meeting.
  8. Click Add (plus icon).
  9. Enter the time after the meeting until the end of the business day. 

In the example below, a weekly meeting is scheduled from 1:00 p.m. to 2:00 p.m.


  1. Click Scripts.
  2. Click Edit (pencil icon). 
  3. Add a Forward to Voicemail Queue object to the Choice number previously chosen. 
  4. Click Save.
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