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8x8 Support

How to Transfer Calls into an 8x8 Contact Center Queue


How to transfer calls into an 8x8 Contact Center Queue. 

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Workspace


  1. Log in to 8x8 Agent Workspace
  2. While on a call, Click the Transfer button.


  1. Click on Queues, Select the Queue you want to transfer the call to and click Transfer.


Additional Information

  • Agents can only Blind Transfer a call to a queue within Agent Workspace.
  • You can only transfer to queues that have agents logged into them.
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