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8x8 Support

How to Turn On Automatic Call Recording for 8x8 Contact Center


To turn on 8x8 Contact Center Automatic Call Recording.

Applies To

  • 8x8 Contact Center
  • Contact Center Configuration Manager
  • Automatic Call Recording


Set each user's Automatic Call Recordings to 100%.

  1. Log in to Contact Center Configuration Manager.
  2. Select Agents.
  3. Click Edit (pencil icon). 
  4. Select the Phone tab.
  5. Under Automatic Call Recordings, enter 100% in the appropriate box.
    Screen Shot 2019-09-20 at 2.36.56 PM.png
  6. Click Save.
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