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8x8 Support

Uploading Audio Files to 8x8 Contact Center


Upload a new audio file to 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • Audio Files
  • Configuration Manager.


  • *.wav is the only supported filetype at this time. 8 KHz sample rate with 16-bit depth, monaural is the recommended setting.
  • *.mp3, *.au, *.aac, *.m4a *.mp4 or any other audio filetypes are currently not supported.
  • Only one file can be uploaded at a time. When selecting a file, although several can be selected in the File Explorer the last file selected will be uploaded. For example, if you select files A, B and C, file C will be selected by the uploader.
  1. Log in to Application Panel.
  2. Select Configuration Manager for Contact Center.
    Screen Shot 2023-05-22 at 11.39.00 AM.png
  3. Select Audio Files.
    Screen Shot 2023-05-22 at 11.40.07 AM.png
  4. Select + Audio File.
  5. Give the file you're uploading to the system a Name and Description.
  6. Select Choose Files.
  7. Select your file from its location and click Open.
  8. Select Save.