External Setup Tab not Present in Agent Workspace My Profile

Symptom

The external Setup tab is not present in Agent Workspace > My Profile.

Applies To

• Contact Center

Resolution

For the External Setup tab to show the below conditions must be met:

1. In Configuration Manager for Contact Center > Integration > Screen Pop > Enable Screen Pop should be checked.
2. In Configuration Manager for Contact Center > Integration > Screen Pop > Target Type > Should not be Local.
   
3. In Configuration Manager for Contact Center > Home > Profile >  Allow Agents to Change Screenpop should be enabled.