The verification call works just fine, but calls sent from a Contact Center Queue don't go to the agent and go to their voicemail.
- US Contact Center Users who have agents that send their calls to their cell phones
Make sure you put a 1 before the area code in the agent's workplace phone field. If agents are allowed to enter their own workplace phone numbers, make sure they know to use the leading 1 in their phone numbers.
Some telephone carriers require the use of the 1 before an area code and do not handle calls missing the 1 correctly.