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8x8 Support

How can I see if an agent in another Agent Group is available?


To check if an 8x8 Contact Center agent that's in another Group to you is in Available status.

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Workspace
  • Agent Status


  1. In Agent Workspace, click on the Contacts icon at the bottom left.
  2. Click on the Filter button and then the Group drop-down. From here you can select the Agent Groups to see only users in that group.
  3. From here, you can start a chat with an agent, or make a call to an agent simply by clicking on icons next to their name.

Additional Information

You can also mark agents as a favorite by clicking on the star next to their name. This will add them to your Favorites tab, making it easier for you to find them in the future.

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